Youth Prevention - Age Verification

CSVAPE.COM was established for the purpose of ensuring accessibility to vaping products for those interested in switching their habit from combustible cigarettes to electronic cigarettes. On account of this, we have created a space for guidance on vape products and for those who enjoy recreational use.

Furthermore, we are absolutely aware of the struggle to combat underage usage of vaping products. At CSVAPE we are fully committed to following Federal laws that restrict sales of electronic cigarettes to those under the age of 21.

Age Verification Guidelines

The CSVAPE online retail store does market vaping products and provides informational discourse regarding vape industry products. By virtue of this, it is our duty to verify that all our customers are of legal vaping age in order to further combat underage usage. In order to do so, CSVAPE has reserved the right to utilize a third party verification service provided by AgeChecker.Net. When your order is placed, the information you submit is then compared with government databases to verify your age and identity to prevent unapproved access to age restricted vapor products and fraud.

When placing an order on CSVAPE.COM, it is required to provide the following information:

• Full legal name.
• Date of birth.
• Permanent address on Government issued Identification.

If by chance the information that you provide is unable to be verified instantly, you must provide a Government issued Identification such as a valid Drivers License or Passport. The name on the documentation provided must match the name that was input for the delivery recipient before the order is placed.

Once age verification is submitted

• If AgeChecker.Net was able to verify your age to be 21+, you'll be able to complete the transaction and place your order.
• If AgeChecker.Net was NOT able to verify your age to be 21+, you will NOT be able to place your order.
• If you are experiencing any issues during the age verification process, please email AgeChecker.Net support team at help@agechecker.net

Future orders of a successfully verified customer of the age 21+ will automatically go through as your information will have already been authenticated. If any information changes on your personal account, the system will commence with the age verification process once again.

Take under advisement that if falsification of age and/or identity is detected to purchase products from the CSVAPE website, we reserve the right to cancel your order and pursue legal action. Additionally, CSVAPE will refuse service to anyone who is suspected of any type of fraudulent activity, including purchasing products on behalf of a minor, as it is punishable by law.

 

Age Verification FAQ

What is AgeChecker.Net?

AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. Age verification is required by many federal and state laws. AgeChecker.Net provides websites with legally accepted records showing that their sales have been age verified. AgeChecker.Net does so in a way that is as unobtrusive to you, the customer, as possible.

What information is required?

For most customers, AgeChecker.Net only require name, date of birth, and address. If AgeChecker.Net cannot verify your age automatically, AgeChecker.Net will prompt you to submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product. Please note that AgeChecker.Net software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually.

How do I upload my photo ID?

To make it as easy as possible, AgeChecker.Net have three options for sending a photo ID:

• Take a picture using your webcam directly from AgeChecker.Net popup.
• Upload an image saved on any device.
• Enter your mobile phone number and AgeChecker.Net will text you a link to complete the process on your phone.

What kinds of photo IDs do you accept?

If you are prompted to submit a photo ID to complete the age verification process, AgeChecker.Net will accept a government-issued ID such as a driver's license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into AgeChecker.Net popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show AgeChecker.Net the necessary information. If you are having trouble uploading two images in one submission through AgeChecker.Net popup, please email them as attachments to help@agechecker.net and AgeChecker.Net will manually verify your order. Since AgeChecker.Net deletes ID submissions automatically, two separate submissions cannot be verified.

How is my information secured?

The information you provide is used solely to verify your age. AgeChecker.Net never shares or sells data to third-parties. Your privacy and security are important to AgeChecker.Net. Access to all of AgeChecker.Net services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. AgeChecker.Net will securely store your date of birth, name, and address so that AgeChecker.Net can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified. In some instances you will be prompted for consent to store your Photo ID if the website is required to meet compliance requirements.

How long does it take to be verified?

AgeChecker.Net can verify about 90% of U.S. customers instantly using just their name, address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within AgeChecker.Net popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in AgeChecker.Net queue.

Can I cover sensitive information on my photo ID?

No. In order to ensure the validity of the information on a Photo ID AgeChecker.Net needs to make sure that the ID is clearly visible.

Do I have to get verified every time I order?

If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, AgeChecker.Net won't recognize you, triggering the ID prompt. There are certain exceptions, however. Websites can customize AgeChecker.Net settings to require an ID for every customer, whether new or returning. Settings vary from website to website and are updated at the website's discretion.

What if I don't live in the U.S.?

Customers outside the U.S. will not be able to place orders on CSVAPE Online Retail Website.

I thought I was of legal age to buy this product! Why is it saying I'm not?

AgeChecker.Net provides age verification services to a variety of business types. Most sell age-restricted merchandise such as alcohol or tobacco. On December 20th, 2019 the federal legal age to purchase tobacco products, which include electronic cigarettes, was raised from 18 to 21 across the U.S. when the President signed legislation to amend the Federal Food, Drug and Cosmetic Act. The federal law supersedes state and local age requirements. We understand that you may have a unique scenario and want to ask for an exception, but as a third party AgeChecker.Net simply upholds our website's requirements.

Who do I contact for support?

If you are experiencing any issues during the age verification process, please email AgeChecker.Net support team at help@agechecker.net. AgeChecker.Net are available around the clock. To resolve issues unrelated to age verification (e.g. product inquiries, shipping times, etc.), please contact our support at CSVAPE directly.

Parent Education to Prevent Underage Usage of Vape Products

CSVAPE is dedicated to keeping electronic cigarettes out of the hands of underaged individuals. CSVAPE does not knowingly collect any data from anyone underage in accordance with our Children’s Privacy Policy clause that is included in our Terms of Service. CSVAPE demonstrates responsible marketing techniques by not specifically appealing to or engaging youths on any advertising banners or on social media platforms.

At CSVAPE, we believe that parental guidance and education is also necessary to detract from underage usage, and we suggest the following:

Educate yourself as to the several varieties of electronic cigarettes and the liquids they may contain to understand what signs to look for to distinguish whether or not your child may be using electronic cigarettes.

Take the opportunity to discuss with your child the adverse consequences of nicotine usage, so that they understand the impact of their decision to use nicotine. Consider storing your debit cards, credit cards and identification card in a place where your child will not have easy access to them.

We appreciate your feedback or if you have any questions/concerns, please contact us at support@csvape.com

Also Read: Vape Safety